Then Start the scan again. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Start the Scan (do this in every room. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Security matters. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. Please look out for the purple envelope in the top right of your screen. Stay safe online. SpeedQuickStart, set up and connections. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. I have a volt M200 package. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Networking and WiFi. 3 weeks ago. 0" for 10 devices in. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Plus, No way to access to customer support thru phone, or live chat. Go to solution. Virgin TV 360. While connect to WiFi, Tap I’m ready. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. a month ago. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. And that’s not all – if you’re a. Hi . You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. They are free on Volt, 1GB or Oomph bundles. 😞 I will assist you on this and send a private message. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. QuickStart, set up and connections. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. . Wait 2 mintues for Scan. Subscribe to this message's RSS feed. Tap Order a WiFi Booster if an option. Hmmm thanks for that but that isn't quite how the conversation went. The app guides you through optimal pod placement and. Regards, Steven_L. Tap Start the scan. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Hi @Tweeder786 . Reply. Please look out for the private message and we can get. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . Many thanksQuickStart, set up and connections. There's areas of my house that get no wifi signal. Sorry to see you are having problems ordering the wifi boosters. See the following page for details, including how to order online via My Virgin Media or through the Connect app. And the pods should be delivered within 72 hours. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Browse Virgin Media Virgin Media Community. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Please try following the instructions <<< here >>>. Start the Scan (do this in every room) Scan complete. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Wait 2 mintues for Scan. Security matters. I'm on 1 gig broadband with a hub 4. - 5405927. Please let me know how you get on. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Add a room, Tap the room you're in. I presume I'm on WiFi max because my package is the 1gig volt. . Networking and WiFi. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I will send a private message - watch out for the purple envelope. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. on 04-05-2023 16:40. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. Just joined. I was advised I could order one free through the connect app but not seeing an option to do so. Forum Team. Networking and WiFi. Scan complete, Tap continue. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. See where this Helpful Answer was posted. Thanks newapollo. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. . Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Thanks, Kath_F . . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. Browse Virgin Media Virgin Media Community. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Scan complete, Tap continue. The pods can only be sent out one at a. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. The pods can only be sent out one at a time too. 0 Kudos. QuickStart, set up and connections. However, this can take up to 24 hours to be updated. Easy to set up, coverage has. While connect to WiFi, Tap I’m ready. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Scan complete, Tap continue. Verdict. . We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. See the following page for details, including how to order online via My Virgin Media - 5135255. Tap Start the scan. Please look out for the purple envelope in the top right of your screen. . If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. And the pods should be delivered within 72 hours. Jimmy1987. Hi , Thank you for your post and welcome back to our community forums. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. While connect to WiFi, Tap I’m ready. Hmm. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. However they can be chargeable depending what package you on. I would like to help you with this. But only if the speeds are consistently below 20Mbps in that room. Security matters. If the scan picks up that you need a pod it will allow you to order some. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. i don't have time to sit on a call to customer service for an hour. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Account - Cable. I know I have. I know I have. However, it’s worth pointing out that the. On my android phone it just tells me it can't see the hu. Seems to be a common problem. . If it is poor again after the rescan, it. Stream from Virgin Media. i don't have time to sit on a call to customer service for an hour. Stay safe online. However, the connect app directs me to the website, the website doesn't have an order link. At least 30Mbps download speeds in every room or £100 one-off credit. Scan complete, Tap continue. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. It is not coming up on the virgin connect site. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Tried to order wifimax pod from my account but it asks me to chat to someone. Very Insightful Person. Networking and WiFi. Sorry to hear of the issues with the attempts to order Wi-Fi pods. To install a. Virgin Phone Switchover. We apologise for any frustration this experience may have caused. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. If not. 1 ACCEPTED SOLUTION. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. Kindest regards, David_Bn. It says as a volt customer I can have up to three. Account - Mobile. I would like to help you with this. Then Start the scan again. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Tap Optimise WiFi now if an option. About our help and support page. Take control using. any help would be. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Previously with NTL, Virgin Net, Cabletel, Cable Online. While connect to WiFi, Tap I’m ready. The pods are only free for volt customers and 1gig service. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Re: Order WiFi pods. Tried chat via connect app but says it's all busy and to try later. The best way to get a pod order is download the Virgin Connect app, from here do a scan. To do this, you’ll need to wait until you receive your tracking email. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. 1 ACCEPTED SOLUTION. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Excludes broadband faults and broadband network outages. The pods can only be sent out one at a. on 17-06-2022 22:08. Please let us know if you need any further help and we will be happy to assist. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. can you please advise how I get a Wifi Pod . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Router placed in best possible position. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Can anyone advise please? We’ve ran several scans using the app of our home. Then Start the scan again. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. on 01-05-2023 13:10. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. QuickStart, set up and connections. If you need any further help after doing this, let us know. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. SpeedWi-Fi pods - failed orders. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Here you’ll find all the help you need for Virgin Media related problems and issues. Tap Start the scan. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. If the scan picks up that you need a pod it will allow you to order some. I have spent an hour looking through the VM website and I can - 5149114. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. • While connect to WiFi, Tap I’m ready. I have a Volt package so should be able to get up to 3. Scan complete, Tap continue. No setup fee. How to perform the scan and order the wifi pods when using the Connect app. However they can be chargeable depending what package you on. All the information you need to setup your first Pod or fix an issue can be found here. Reply. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. . 0 is normal. You can only have a maximum of 3 Pods. Tap Start the scan. Stream from Virgin Media. Options. Any issues, please make your own Forum thread as easier to help 🙂. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Hi @lojelo5 - thank you for getting back to us. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. I am so sorry that you have also faced an issue ordering a Pod. . If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Our new WiFi Max service allows you to have up to 3 pods. Download the Virgin Media Connect app now. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Either wait here for a mod to reply which could take a while or call VM. You can only order one at a time a week apart. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Unfortunately, the message said that ordering could only be done by phone. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. Tap Start the scan and then. . The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. The mesh wifi pods now come with a speed guarantee . The best way to get a pod order is download the Virgin Connect app, from here do a scan. A couple parts of house have very poor signal. Scan complete, Tap continue. The Virgin Media Connect app is the control unit for your WiFi. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Take control using the Connect app. Networking and WiFi. Right from the. Tap Add a room, Tap the room you're in. Your account. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. • Tap Add a room, Tap the room you're in. The only problem is duri. We need to order a couple of pods as we have several areas of our house with no signal. They are free on Volt, 1GB or Oomph bundles. I will send a private message - watch out for the purple envelope inviting you in. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. I have the 1gb package, I have run the speed test which confirmed the. I cannot see the Message Us icon on Safari or Edge. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Sign in . Phone. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. Our new WiFi Max service allows you to have up to 3 pods. . It's up to three in total depending upon coverage. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Manage Your Account. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). SpeedSorry to hear of any WiFi issues. 1 Kudo. Tap Add a room, Tap the room you're in. Have you followed the set up instructions and troubleshooting that's detailed her. Tried to order wifimax pod from my account but it asks me to chat to someone. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. Forum; Apps. Clicking on Chat to us now does nothing. Wait 2 mintues for Scan. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Just - 5241257. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Is this correct, if so is there anybody that can help. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Media help and support. Account - Mobile. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Hi @BenCuiffe . The VM Connect app advised to order the WiFi pods, but with no information on how to do this. My. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Browse Virgin Media Virgin Media Community. I am so sorry that you have also faced an issue ordering a Pod. I note from other forum posts this is not an uncommon situati. Kindest regards, David_Bn. . However it will be chargeable if your on a lower tariff. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. -. Then Start the scan again. It never arrived. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. The pods can only be sent out one at a time too. · While connect to WiFi, Tap I’m ready. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. You need to use the Connect app. Hi @xanabutt . Wait 2 mintues for Scan. I found out there should be an isolation box. Virgin Phone Switchover. 1 ACCEPTED SOLUTION. The pods can only be sent out one at a time too. No setup fee is available on all bundles, broadband & phone, and broadband only packages. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Networking and WiFi. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Broadband. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Speed Please can you try the below steps usng the Connect the app:-. I have arranged for your 2nd pod to be delivered and you can track this online. Speed QuickStart, set up and connections. TV on the go. SpeedOur new WiFi Max service allows you to have up to 3 pods.